At COLOR TUNNER LIMITED, we strive to ensure your satisfaction with our services. This Refund Policy outlines the terms and conditions under which refunds may be requested, processed, and issued. Please read this policy carefully before purchasing our services.

1. General Overview

Our refund policy applies to all services offered, including:

• Color Trend Consultation
• Virtual Color Mockups and Visualizations
• Exterior Color Design for Homes and Businesses
• Customized Color Consultation
• Interior Color Scheme Design

By purchasing our services, you agree to the terms outlined in this Refund Policy.

2. Eligibility for Refunds

Refunds are granted only under the following circumstances:

1. Service Not Delivered: If we fail to deliver the service within the agreed timeline without valid justification.
2. Quality Issues: If the service delivered does not meet the agreed-upon scope or quality standards, as outlined in our initial agreement or contract.
3. Cancellation by Us: If COLOR TUNNER LIMITED cancels the service due to unforeseen circumstances, you are entitled to a full refund.
4. Duplicate Payment: If a payment is processed twice for the same service.

Refunds will not be granted under these conditions:

• Dissatisfaction based on subjective preferences after service delivery.
• Lack of communication or cooperation from the client during the service process.
• Change of mind after significant progress has been made on the project.

3. Refund Request Process

To request a refund:

1. Submit a Refund Request: Email us at info@colortunner.com with the subject line “Refund Request.” Include your name, contact details, service details, and the reason for requesting a refund.
2. Supporting Evidence: Attach any relevant evidence (e.g., screenshots, correspondence, or documentation) to support your claim.
3. Review Period: Our team will review your request within 7 business days and notify you of the outcome.

4. Refund Amount

Refund amounts depend on the service progress:

• 100% Refund: For requests made before any work has begun.
• Partial Refund: If the work has commenced, but not completed, the refund will be prorated based on the progress made.
• No Refund: Once the service has been fully delivered and accepted by the client.

5. Payment of Refunds

• Refunds will be issued to the original payment method used for the transaction.
• Processing times may vary based on your payment provider, typically taking 7-10 business days.

6. Exceptions to Refund Policy

Refunds will not be provided under these conditions:

• Services were delivered as agreed but did not meet the client’s subjective expectations.
• Failure to provide necessary information or approvals from the client delayed service delivery.
• Unforeseen events outside our control, such as internet outages or third-party disruptions, affected the timeline.

7. Service Modifications Instead of Refunds

In certain cases, we may offer free revisions or adjustments to resolve issues instead of issuing a refund. This is at the discretion of COLOR TUNNER LIMITED and will be discussed with the client during the review process.

8. Cancellation Policy

Clients may cancel their services under the following terms:

• Before Work Commencement: A full refund will be issued for cancellations made before the project begins.
• After Work Commencement: A partial refund may be provided, depending on the progress of the work.

9. Disputes and Resolution

If you are dissatisfied with our decision regarding your refund request, you may escalate the issue by contacting our management team at info@colortunner.com. We are committed to resolving disputes amicably and fairly.

10. Contact Information

For any questions or concerns regarding this Refund Policy, please contact us at:

COLOR TUNNER LIMITED
Address: 27 Old Gloucester Street, London, England, WC1N 3AX
Email: info@colortunner.com

11. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Updates will be posted on our website with the revised effective date. Continued use of our services constitutes acceptance of the updated policy.

Conclusion

At COLOR TUNNER LIMITED, client satisfaction is our priority. This Refund Policy is designed to be transparent, ensuring a fair process for all parties involved. If you have any questions, please don’t hesitate to reach out.